crickex partner Privacy Policy

crickex partner (referred to hereinafter as "the Platform", "we" or "us") places the highest importance on the privacy of its users. This privacy policy applies to the website at https://crickexpartner.cam and all services connected to it.

This policy defines what types of information we collect, how that information is processed, and the steps we take to ensure the security of your information. By registering on our site or beginning to use our services, you are considered to have agreed to the terms of this privacy policy.

This privacy policy should be read together with our Terms and Conditions, as both documents together form the complete terms governing your account and use of services at crickex partner. In the event of any conflict, the currently published policy will apply.

crickex partner collects two types of information — information provided directly by the user, and information collected automatically.

2.1 Information Provided Directly

During registration and account management, you provide the following information:

• Full name and date of birth
• Valid email address and mobile number
• Residential address and national identity card details (for identity verification)
• Bank or mobile banking account details (for financial transactions — bKash, Nagad, Rocket, Upay and bank transfer)
• Information you share when contacting the support team

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser type, language and settings
• Time of site visits, page navigation patterns
• Game play history and transaction records
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

As part of the identity verification process or for fraud prevention purposes, we may verify information from legitimate third-party services. Information obtained through this process is stored to the same privacy standards.

The information we collect is used for specific and legitimate purposes. crickex partner does not use information for any purpose other than the one for which it was collected.

3.1 Account and Service Management

• Completing the registration and login process
• Processing deposit and withdrawal transactions
• Providing bonuses, cashback and promotional offers
• Determining and managing VIP membership levels

3.2 Identity Verification and Security

• Confirming the identity of account holders and keeping accounts secure
• Preventing fraud, money laundering and illegal activities
• Detecting multiple accounts belonging to a single person

3.3 Customer Service Improvement

• Providing support via live chat and email
• Resolving complaints and requests
• Reviewing and improving service quality

3.4 Ensuring Responsible Gambling

We monitor users' playing patterns. This is part of our responsible gaming policy — to ensure no one is harmed through excessive play.

crickex partner takes industry-standard technical and organisational measures to protect your information. SSL (Secure Socket Layer) encryption technology keeps all data transmission between your browser and our servers secure.

4.1 Technical Security Measures

• All data transmission is secured through SSL/TLS encryption
• Sensitive information stored on servers and databases is kept encrypted
• Firewalls and intrusion detection systems are active to prevent unauthorised access
• Regular security audits and vulnerability assessments are conducted

4.2 Organisational Security Measures

• Only authorised staff have access to personal information
• All staff who process data are bound by confidentiality agreements
• Staff receive regular training on data protection

4.3 Data Retention Period

We retain your information for as long as your account is active or as needed to provide the service. Even after account closure, certain information may be retained for a further period as required by legal obligations, dispute resolution or contract enforcement.

crickex partner does not sell your personal information or share it with third parties for marketing purposes. However, information may be shared in limited cases as necessary for the normal operation of the service.

5.1 Service Provider Partners

We work with trusted third parties for specific tasks such as payment processing (bKash, Nagad, Rocket, Upay and bank transfer services), identity verification and technical support. These partners receive access only to the information needed to fulfil their specific responsibilities and are required to comply with our privacy standards.

5.2 Game Providers

Our game providers — including Pragmatic Play, PG Soft, JILI, Evolution and Spribe — receive the minimum information necessary for game operation (such as account ID and game session data). They do not have access to full personal information.

5.3 Legal Obligations

In response to a valid legal order from the relevant authority, a court direction, or a regulatory inquiry, we may provide information in accordance with applicable law. In such cases, we will notify you in advance wherever possible, unless prohibited by law or order.

5.4 Business Restructuring

In the event of corporate changes such as a merger, acquisition or asset transfer, user information may be transferred. Users will be given appropriate advance notice in such circumstances.

crickex partner uses cookies and similar technologies on its website. Cookies are small text files stored on your device that help our site remember your preferences.

6.1 Types of Cookies

• Essential cookies: These are required to keep login sessions active, perform security checks and maintain core service functionality.
• Functionality cookies: Used to remember language preferences, display settings and account preferences.
• Analytics cookies: Used to understand which parts of the site are used most, helping us improve our service.
• Security cookies: Used to detect fraud and keep accounts secure.

6.2 Cookie Controls

You can manage cookies through your browser settings. However, disabling essential cookies may cause some core site functions to stop working correctly — particularly the login and transaction process.

We believe you should have proper control over your own information. crickex partner provides users with the following rights:

7.1 Right to Access Information

By logging into your account, you can view your stored profile information, transaction history and account activity. For more detailed information, you may contact the support team.

7.2 Right to Correct Information

If any of your stored information is incorrect, you may request a correction. For corrections to information related to identity verification, verifiable evidence must be submitted.

7.3 Right to Delete Information

After closing your account, you may request deletion of your personal information in certain circumstances. However, some information may need to be retained for a further period due to legal obligations or legitimate business reasons.

7.4 Right to Object to Data Processing

You have the right to object to the processing of your information for specific purposes, particularly in relation to marketing communications. To exercise this right, contact the support team.

crickex partner strictly does not provide services to anyone under the age of 21. Our platform is for adults (21+) only. We do not knowingly collect any information from minors.

Age verification is in place at the time of registration. If an account holder is suspected to be a minor, their account will be immediately suspended and investigated, and if confirmed, the account will be cancelled. Any information found to belong to a minor will be deleted.

If you suspect a minor is using crickex partner, please notify our support team immediately. Following the responsible gaming guidelines on our site is important for every member.

crickex partner reserves the right to amend or update this privacy policy as needed. When changes are made:

• The updated policy will be published on this page, and the date of the most recent change will be noted at the top of the document.
• For significant changes, registered users will be notified by email or through the platform.
• Continued use of the site after changes are made will be considered acceptance of the new policy.
• If you object to the new policy, you may request that your account be closed.

To learn more about any aspect of our service, you can read our About Us page, which provides details about crickex partner's operations and values.

If you have any questions about this privacy policy, any requests regarding your information, or any concerns you wish to raise, please contact the crickex partner support team. Our support team is available seven days a week, twenty-four hours a day, in both Bengali and English.

We aim to respond to privacy-related requests as quickly as possible after receipt. Complex requests may require more time — in such cases, we will let you know in advance.